Mens Womens & Kids Clothing at 7600 Kingston Pike

What is Gap’s in-store return and exchange policy?

Gap offers free returns and exchanges for all in-store and online purchases. Returns and exchanges must be returned within 30 days of the delivery date (online orders) or date-of-purchase (in-store purchases). Final Sale items cannot be returned or exchanged by mail or in stores. For full information about Gap’s exchange and return policy, click here.

Can I return or exchange online purchases to Gap WEST TOWN - TN?

Yes, except for items marked return by mail only, any items sold by third-party sellers or orders purchased on Shopify, in the Instagram Shop or Facebook Shop. For full information about Gap’s exchange and return policy, click here.

Can I return items purchased in-store by mail?

No.

Are there any Gap stores near me that accept returns without a receipt?

If you do not have the original receipt, your Gap Rewards phone number or credit card used to make your purchased will be accepted at any Gap location.

Does the Gap near me offer in-store pickup?

Inventory varies from store to store. Certain sizes, styles and colors may change so check back at a later date. You can also search for specific styles, sizes and colors and place an order to ship to your home. For more information about Gap’s buy online, pickup in-store service, click here.

Can I return items in-store at any Gap location?

Yes, use our store locator to find your nearest Gap location. You must bring the item and any one of the following to start an in-store return or exchange: 

Your receipt 
Your Rewards phone number 
The credit card used for purchase

Can I return a Factory/Outlet item at any Gap location or vice versa?

No. Returns may only be made at the brand of purchase. (i.e., Gap items cannot be returned at Gap Factory, Old Navy, Athleta, Banana Republic, or Banana Republic Factory). For full information about Gap’s exchange and return policy, click here.

Can I return or exchange items from one brand in a different brand’s store?

No, if you would like to process a return or exchange at one of our stores, this must be done at a store of the same brand as the items purchased. For example, if you purchased an item from Gap.com or your local Gap store, it cannot be returned to an Old Navy store.

Can I get a price adjustment on my purchase?

If an item you've purchased has gone down in price, you can request a one-time price adjustment within 14 days of your order date. Items purchased using a promotion code or other discount aren't eligible for a price adjustment unless you used only a free shipping discount. See the specific promotion for details. “Final sale” items are not eligible for a price adjustment. For more information about Gap price adjustments, click here.

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